
RECLIAM YOUR MIS-SOLD CAR FINACNE
PCP claims involve compensation for mis-sold car finance plans. If the terms of PCP agreements—such as balloon payments, monthly instalments, and mileage restrictions—were not fully explained or were unsuitable, consumers can seek redress. Often, these car finance claims arise from financial providers not adequately assessing the customer’s ability to manage payments. Complaints can be filed through claims management services or directly with the provider, with the option to approach the Financial Ombudsman if necessary.
In January 2021, the regulator the Financial Conduct Authority (FCA) banned 'discretionary commission arrangements' (DCAs). This stopped lenders allowing brokers (including car dealers) to increase interest rates on car finance, so that they'd be bunged more commission (even though they did no work). It's an unfair practice, as consumers weren't told, and many – thinking it a fixed price – didn't negotiate.
The amount you can reclaim from a mis-sold PCP depends on several factors, including the extent of mis-selling and overpayments on interest and fees. Each case is unique, so potential refunds vary significantly based on individual circumstances and the specifics of the finance agreement.
The FCA has extended the period of time motor finance firms can deal with discretionary commission arrangement complaints (from the usual 8 weeks) until December 4th 2025 while it investigates. Although a final response may not be received until after the review, complaints are being submitted now! Submit your claim today.
HEAR FROM OUR SATISFIED CUSTOMERS
Have you signed a PCP or HP agreement between 2007 and 2021? If you have, you could be eligible to make a car finance claim and receive compensation.Hidden “discretionary commission arrangements” were part of around 40% of car finance deals before January 2021. Lenders allowed brokers (including car dealers) to increase interest rates so that they could earn a higher commission. If you signed one of these car finance agreements, you might have overpaid without knowing. With the Financial Conduct Authority (FCA) investigating after the ban of these arrangements, you could be due a refund of thousands of pounds.
You have nothing to lose from making a claim if you believe you’re eligible. You can’t be blacklisted or receive a different service if you make a complaint. So, if you took out a PCP car finance agreement before 28 January 2021, making a claim could get you a great result
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PCP Claimback. Your Claims Management Company
Since 2006 Investor Compensation has won millions in refunds for more than 600,000 people.
If you cannot claim, or if your claim is unsuccessful, you wont pay a penny.
We have 18 years of experience in handling claims of financial mis-selling.
Investor Compensation (UK) Ltd is a Claims Management Company. You do not need to use our services to make your complaint, you can do this yourself for free by contacting your lender directly. If your complaint is not successful you can refer it to the Financial Ombudsman Service or, if the firm is no longer trading, the Financial Services Compensation Scheme.

Your PCP refund amount will depend on both the APR you paid on the loan, and the length of time you had it. Current claims can be as high as £10,446.
Find answers to common questions about our services and offerings.
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Learn more about your rights

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